Terms of Service

Last Updated: October 19, 2026

These Terms of Service (hereinafter referred to as the "Terms") govern the conditions of use for the website, products, and related services provided by SANEO (hereinafter referred to as "our store", "we", "us", or "our").

By accessing this website or purchasing products from our store, you agree to be bound by these Terms.

Section 1 - Store Operator

This website and the SANEO online store are operated by the following entity:

Operated by: Neves Ecom LLC
412 W 7th St
Clovis, NM 88101
United States

Contact Email:
support@trysaneo.com

Section 2 - Use of Our Services

You agree to use this website and our services in compliance with all applicable laws, regulations, and these Terms.

Using our services for any of the following purposes is strictly prohibited:

• Any unlawful, illegal, or fraudulent purpose
• Infringing upon the rights of any third party
• Interfering with or disrupting the operation of this website
• Unauthorized access or cyberattacks against our systems
• Placing orders using false, misleading, or inaccurate information
• Using unauthorized or fraudulent payment methods
• Unauthorized commercial resale or fraudulent exploitation of our products

We reserve the right to refuse or cancel any order if we suspect fraudulent activity or a violation of these Terms.

Section 3 - Product Information

We make every effort to display product descriptions and details as accurately as possible on our store.

However, actual product colors and appearance may vary slightly depending on your device, monitor, or screen settings.

Furthermore, product specifications, packaging, and designs are subject to change without prior notice for quality improvement or other operational reasons.

Section 4 - Pricing

The applicable price for any product is the price displayed on the product page or at checkout.

Prices are subject to change without notice; however, price changes will generally not be applied retroactively to orders that have already been confirmed.

Discounts, promotional campaigns, and coupon codes may be subject to separate terms and conditions.

Section 5 - Orders and Acceptance

Submitting an order at checkout does not automatically constitute final acceptance of your order.

A binding sales contract is formed only after we have verified your order details and payment, and officially accepted the order for fulfillment.

We reserve the right to cancel an order under the following circumstances:

• Payment cannot be properly verified or processed
• There is a suspicion of a fraudulent or high-risk order
• The ordered item is out of stock or unavailable
• There is an obvious error in the product pricing or product description
• The shipping address provided is incomplete or invalid
• The transaction cannot be completed due to legal restrictions or payment processor policies

Where necessary, we may contact you to verify your order details before processing.

Section 6 - Payment

Available payment methods are displayed on the checkout screen.

You represent and warrant that you are authorized to use the selected payment method and that all payment information provided is valid and accurate.

Payment processing may also be subject to the terms and conditions of our third-party payment service providers.

Section 7 - Shipping and Delivery

Please refer to our Shipping Policy for details regarding shipping methods, estimated delivery timeframes, and shipping fees.

Displayed delivery timeframes are estimates only. Delays may occur due to carrier issues, customs clearance, weather conditions, holidays, logistical disruptions, or other circumstances beyond our reasonable control.

You are responsible for providing complete and accurate shipping information at the time of checkout.

Additional fees may apply if delivery issues arise due to an incorrect or incomplete address provided by the customer.

Section 8 - Returns and Refunds

All returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy.

Please inspect your items as soon as possible upon delivery.

If your item arrives damaged, defective, or if you receive the wrong product, please contact us at support@trysaneo.com.

Section 9 - Health & Wellness Disclaimer

Any health, wellness, or nutritional information provided on our product pages or website is intended for general informational purposes only.

This information is not intended to be a substitute for professional medical advice, diagnosis, or treatment from a physician or other qualified healthcare provider.

If you have any concerns about a medical condition, or if you are taking prescription medications, please consult a qualified healthcare professional before using our products.

Always follow the usage instructions and warnings provided on the product packaging or product page.

Section 10 - Intellectual Property Rights

The SANEO name, logos, website design, images, text, graphics, and all other content created or used by our store are protected by applicable intellectual property and copyright laws.

Reproducing, republishing, selling, distributing, or using any of our content for commercial purposes without our prior written permission is strictly prohibited.

Section 11 - Third-Party Services

Our website may utilize third-party services for payment processing, shipping, analytics, and other operational functions.

Your use of such third-party services may be subject to the respective terms of service and privacy policies of those third-party providers.

Section 12 - Modifications to the Website and Services

We reserve the right to modify, add, or discontinue any of the following at our discretion as needed:

• Products and inventory
• Product pricing
• Promotional campaigns and discounts
• Website content and features
• All or part of our services

If any material changes occur, we will post notifications on this website as appropriate.

Section 13 - Prohibited Conduct

When using our store, you must not engage in any of the following activities:

• Violating any applicable local, national, or international laws or regulations
• Registering or submitting false personal information
• Impersonating another person to place an order
• Engaging in unauthorized or fraudulent payment transactions
• Compromising or attempting to breach the security of the website
• Transmitting malware, viruses, or any malicious code
• Infringing upon the intellectual property rights of our store or any third party
• Causing harm or damage to our store, other customers, or third parties

Section 14 - Disclaimer of Warranties & Limitation of Liability

We make reasonable efforts to keep the information on this website accurate and up to date.

However, to the fullest extent permitted by law, we do not warrant that access to this website will always be uninterrupted, timely, secure, or completely error-free.

Nothing in these Terms shall exclude or limit any statutory consumer rights that cannot be excluded or limited under applicable law.

Section 15 - Personal Information

Your personal information is handled in accordance with our Privacy Policy.

We may use your information to the extent necessary to process orders, arrange shipping, provide customer support, prevent fraud, and deliver our services.

Section 16 - Changes to These Terms

We may update or modify these Terms from time to time to reflect changes in laws, service offerings, or business operations.

Any updated Terms of Service will take effect immediately upon being posted on this page.

In the event of significant changes, we may provide notice through appropriate channels.

Section 17 - Governing Law and Consumer Rights

These Terms shall be governed by and construed in accordance with applicable laws.

The provisions of these Terms do not exclude or limit any mandatory consumer protection rights that apply in the jurisdiction where you reside (including applicable consumer laws in the United States, United Kingdom, Canada, Australia, and New Zealand).

Section 18 - Contact Information

For any questions regarding these Terms or our services, please contact us at:

SANEO Customer Support

Email:
support@trysaneo.com

Operated by: Neves Ecom LLC
412 W 7th St
Clovis, NM 88101
United States