Shipping policy
Shipping Policy
Last Updated: October 19, 2026
Thank you for shopping at SANEO.
To ensure you can shop with complete peace of mind, we have established the following shipping policy.
Shipping Regions
SANEO currently ships across the United States, United Kingdom, Canada, Australia, and New Zealand, as well as select international destinations.
Deliveries to remote areas, islands, or rural regions may take slightly longer than standard estimated timeframes.
You can view the currently available shipping regions and delivery methods on the checkout screen.
Shipping Costs
SANEO offers Free Shipping on eligible orders.
If specific conditions apply based on promotional campaigns, products, shipping regions, or delivery methods, the rates displayed on the checkout screen will take precedence.
You will always be able to review the final shipping cost before completing your purchase.
Order Processing Time
Once your order is confirmed, it typically takes 1 to 3 business days to process and prepare your items for shipment.
Please note that processing times may take slightly longer during weekends, public holidays, peak seasons, or major promotional events.
Once your order has been dispatched, we will send you a shipping confirmation email with your tracking details (where applicable).
Estimated Delivery Time
Once shipped, estimated delivery typically takes between 5 to 12 business days.
However, actual delivery times may vary depending on your destination, local carrier operations, weather conditions, holidays, logistical volume, customs clearance, and other external factors.
Displayed delivery timeframes are estimates only and do not guarantee arrival on a specific date.
Order Tracking
For orders with tracking enabled, we will email you your tracking information as soon as your package is dispatched.
Please allow 24 to 72 hours after receiving your shipping notification for the carrier's tracking system to update with the latest status.
If you have any questions regarding the status of your delivery, please contact us at:
Shipping Address Accuracy
Please ensure that all shipping details provided at checkout are complete and accurate.
In particular, please double-check the following information:
- Postal Code / ZIP Code
- Country & State / Province / Region
- City / Town
- Street Address & House Number
- Apartment, Suite, Unit, or Building Name (if applicable)
- Full Recipient Name
- Phone Number
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at support@trysaneo.com.
Once the fulfillment and shipping process has begun, we may no longer be able to modify the delivery address.
If a package is returned to us due to an incorrect or incomplete address provided by the customer, additional reshipping fees may apply.
Shipping Delays
Deliveries may occasionally be delayed due to circumstances beyond our reasonable control, including:
- Severe weather conditions or natural disasters
- Carrier delays or local postal disruptions
- Traffic or transportation issues
- Public holidays and peak holiday seasons
- High order volume during sales events
- Customs inspections and clearance procedures
- Other unforeseen logistical challenges
If your order appears to be experiencing a significant delay, please reach out to our customer support team for assistance.
Lost or Missing Packages
If your order has not arrived after the estimated delivery timeframe has passed, please check your tracking link first.
If you are still unable to confirm the status of your delivery, please contact us with your order number at:
We will investigate the delivery status and work with the shipping carrier to provide an appropriate resolution.
Marked as Delivered, But Package Not Found
If your tracking status shows "Delivered" but you cannot locate your package, please check the following first:
- Ask family members, roommates, or neighbors if they accepted the package on your behalf
- Check parcel lockers, mailboxes, or safe drop-off locations
- Look around your front porch, back door, garage, or entryway
- Check with your building management, concierge, or reception desk
- Look for a delivery notice or attempted delivery slip from the carrier
If you still cannot locate the package, please contact the local carrier or reach out to us at support@trysaneo.com.
Damaged Items in Transit
If your item arrives damaged from transit, please contact us as soon as possible after receiving your delivery.
To help us resolve the issue quickly, please provide the following details:
- Your Order Number
- Clear photos of the damaged item
- Photos of the outer shipping box and packaging materials
- A brief description of the issue
Once we review the details, we will guide you through an appropriate resolution, such as a replacement or refund.
Split Shipments (Multiple Packages)
If you order multiple items, your order may occasionally be shipped in separate packages depending on warehouse locations and stock availability.
In such cases, your items may arrive on different days.
If any additional shipping fees ever apply, they will always be clearly stated prior to checkout.
Customs, Duties, and Import Taxes
When items are shipped internationally, customs duties, import taxes, or other local fees may occasionally apply depending on your country's regulations and the order value.
Where we utilize shipping methods in which SANEO covers these duties and taxes, this will be indicated on the product page or at checkout.
Otherwise, any applicable import duties or local taxes assessed by your country's customs office are determined by local laws.
Order Changes and Cancellations
If you wish to modify or cancel your order, please contact us as soon as possible at:
We can usually accommodate changes or cancellations as long as the fulfillment process has not yet started.
If your order has already been processed or shipped, we may not be able to modify or cancel it.
For details on returning an item after delivery, please refer to our Return & Refund Policy.
Contact Us
If you have any questions about shipping or delivery, please contact us below:
SANEO Customer Support
Email:
support@trysaneo.com
Operated by: Neves Ecom LLC
412 W 7th St
Clovis, NM 88101
United States